Privacy policy

At Vega Sterling, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our sterling silver jewellery.

### 1. Information We Collect
When you visit or make a purchase from our website, we may collect the following information:

- Full name  
- Email address  
- Phone number  
- Billing and shipping address  
- Payment details (processed securely through third-party payment gateways)  
- Order history and purchase details  
- Device information such as IP address, browser type, and browsing behaviour

### 2. How We Use Your Information
We use the collected information for the following purposes:

- To process and fulfil your orders  
- To deliver products to your address  
- To provide customer support and respond to enquiries  
- To send order confirmations, shipping updates, and service messages  
- To improve our website and customer experience  
- To send promotional offers or updates (only if you opt in)

### 3. Payment Security
All payments made on our website are processed through secure third-party payment gateways. Vega Sterling does not store your debit or credit card information on its servers.

### 4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and understand how visitors interact with our site. You may disable cookies through your browser settings if you prefer.

### 5. Sharing of Information
We respect your privacy and do not sell or rent your personal information. However, we may share your information with trusted third parties in the following situations:

- Shipping and logistics partners for order delivery  
- Payment gateway providers to process payments  
- Service providers who assist with website operations, marketing, or analytics  

These third parties are required to keep your information confidential.

### 6. Data Security
We take reasonable precautions and follow industry practices to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

### 7. Your Rights
You have the right to:

- Request correction of inaccurate information  
- Request deletion of your personal data where applicable  
- Opt out of marketing communications at any time

### 8. Third-Party Links
Our website may contain links to external websites. Vega Sterling is not responsible for the privacy practices or content of these third-party sites.

### 9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

### 10. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, you may contact us at:

Vega Sterling  
Email: vegabynawlakha@gmail.com

By using our website, you consent to the terms outlined in this Privacy Policy.