Refund policy
Return & Exchange Policy
At Vega Sterling, we take immense pride in the craftsmanship and quality of our 92.5 pure white silver jewelry. Because each piece is carefully inspected and packaged before dispatch, and to maintain the highest standards of hygiene and quality for our customers, we maintain a strict no-return and no-exchange policy.
All sales made on our website are final. We encourage you to review product dimensions, descriptions, and photographs carefully before completing your purchase.
Exceptions for Damaged or Incorrect Items Your satisfaction and trust are important to us. The only exception to our no-return policy is if you receive an item that is defective, damaged during transit, or incorrect (different from what you ordered).
If this occurs, please follow these steps:
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Unboxing Video: You must record a continuous, unedited unboxing video showing the sealed package being opened and the damaged/incorrect item clearly visible.
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Notification: Contact our support team within 48 hours of delivery.
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Contact Details: Email us at vegabynawlakha@gmail.com [Update with your final email] with your order number, a brief description of the issue, and the unboxing video attached.
Once our team reviews and approves your claim, we will arrange for a replacement of the exact 92.5 sterling silver piece. If a replacement is unavailable, a refund or store credit will be issued at our discretion.
Jewelry Care & Wear and Tear Please note that natural tarnishing or damage caused by improper care, exposure to perfumes, chemicals, or water, and general wear and tear are not considered manufacturing defects.
If you have any questions regarding a specific piece before placing an order, our customer care team is always happy to assist you.